The more volatile, uncertain, complex, and ambiguous our working environments become, the more critical a truly agile workforce is to success. Yet, staying agile demands that people develop and use their emotional intelligence (EQ)—a level of sophistication that has never been demanded before.
A common approach to emotional intelligence training and development is through EQ appraisals—most of which offer an individual a measure of their emotional intelligence at that moment in time. But it’s one thing to have insight into your emotional intelligence; it’s another to use that information to grow and enhance your impact at work. And it’s still another to scale it across the enterprise to drive organizational performance. The question becomes: How do organizations develop the emotional intelligence necessary to support what they need most: a thriving agile culture?
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